Emporium Collection offers a complimentary guest satisfaction survey from our dedicated and bespoke members.

Designed to measure the overall guest experience – from reservations and arrival to interactions with staff right up until check-out, the guest satisfaction survey enables hotels to solicit responses from all guests, regardless of the source of the reservation, providing a real-time online data tool to help them assess and refine all aspects of their operations.

The survey measures the overall guest experience, details the quality of services and products, as well as touch points throughout the members, stay. It is customised for each hotel – down to the name of specific venues, facilities and outlets. There is an alert feature to indicate if a guest is not satisfied with his or her experience, empowering the hotel to take proactive steps to not only address the situation but reply directly back to the guest to address any points of praise or concern that the survey raised.